Disaster!!!!!!!!!!!
<p>All roses until one has to calim. Receiving the worst service with ZERO Sympathy!!!!!!!!</p>
Dear Mr Mathegka
Thank you for your feedback , I am sorry if we made you feel that we don’t have any sympathy towards you or your claim circumstances. Kindly note as per your discussion with the claims consultant and the Manager I would like to bring the following under your attention
Your Claim was submitted on the 13/07/2016 with Dudu
All the administration was done on your claim by the 13/07/2016 the only outstanding information was the Assessors report and your previous insurance history
Your vehicle was assessed on the 18/07/2016 and we received the Assessors report on the 22/07/2016.
We contacted you to inform you of the damages on your vehicle and that we were still awaiting your previous insurance history details. This would assist us to finalise your claim
You provided us with the information on the 27/07 which is 5 days later.
We were still unable to confirm certain information and informed you on the 27/07/2016 that we needed and kept on trying to confirm your previous insurance history
On the 02/08/2016 we finalised your claim and referred the matter to the relevant panelbeater who started the repairs.
Kindly note as per our contract we are only able to provide you with a courtesy vehicle for a maximum of 30 days. We have however tried to accommodate the fact that the vehicle repairs was not completed, and there for extended the car hire for and addional 5 days. We as an insurer can unfortunately not be held liable if there is any part or repair delay from a repairers side.
We trust the above provides further clarity, should you require any further information please do not hesitate to contact.
Royal regards
The kings court
Dear Mr Mathegka
Thank you for your feedback , I am sorry if we made you feel that we don’t have any sympathy towards you or your claim circumstances. Kindly note as per your discussion with the claims consultant and the Manager I would like to bring the following under your attention
Your Claim was submitted on the 13/07/2016 with Dudu
All the administration was done on your claim by the 13/07/2016 the only outstanding information was the Assessors report and your previous insurance history
Your vehicle was assessed on the 18/07/2016 and we received the Assessors report on the 22/07/2016.
We contacted you to inform you of the damages on your vehicle and that we were still awaiting your previous insurance history details. This would assist us to finalise your claim
You provided us with the information on the 27/07 which is 5 days later.
We were still unable to confirm certain information and informed you on the 27/07/2016 that we needed and kept on trying to confirm your previous insurance history
On the 02/08/2016 we finalised your claim and referred the matter to the relevant panelbeater who started the repairs.
Kindly note as per our contract we are only able to provide you with a courtesy vehicle for a maximum of 30 days. We have however tried to accommodate the fact that the vehicle repairs was not completed, and there for extended the car hire for and addional 5 days. We as an insurer can unfortunately not be held liable if there is any part or repair delay from a repairers side.
We trust the above provides further clarity, should you require any further information please do not hesitate to contact.
Royal regards
The kings court