Disappointment Service

King Price will make you believe they care about you with all their catchy royal greetings until it's time to claim. Last week I had a incident while traveling on the N1 where a stone hit the top of my car and cracked the glass above the windscreen but before the panoramic sun roof. I submitted a claim last Tuesday and the assessment was done the same day. Until today I have not had any communication regarding my claim, not even confirmation of who is handling my claim. Yesterday I called to follow up, and I was told they are allowed to take 10 -15 days to finalize a claim. I tried to tell them that because the chip is on the roof, I am not able to drive my car as water might seep in, but they didn't care. When I asked to register a complaint, I was told they don't have a complaints department. On top of that I was told I will have pay the full access that applies to a normal accident even though it merely a glass replacement (not the sun roof). I am frustrated with King Price and will be referring the matter to the NFO as this amounts to putting unreasonable barriers to claim in direct voilation to the TCF principles. It is rather shocking to experience such bad service from King Price after I have their client since 2019, without a single claim and with a policy that includes two cars and a house. One would think they would do more to keep loyal paying customers who don't increase their claims ratio.