Disappointing service!!

Mr car was involved in a minor accident with the damage only on the front wheels but drivable. I reported the incident and the car was towed away on the 8th of May 2020 to an assesor in East London (which is over 300km’s away) when I’m based in Port ELIZABETH. Up until now nobody from king price has ever explained why my car was sent to East London. Assessment was only done on the 15th of May by Phemelo Letebele after I had made numerous phone calls. The quote was about R2100 and below my access and I was happy to pay it but the assessor told me that could change as they have only done an assessment based on the pictures not physically. I was told the car After that there was going to be sent to a repairer AUTOBODY WORKS in Port ELIZABETH who will do further assessment and contact me, but that did not happen up until today. I am writing this to express my utmost disgust at the service I received and continue to receive from king price. I’m writing this in tears because I still don’t know where my car is. Insurance is not meant to be like this. When one transfers the risk of his asset with an insurer one expects nothing less than a good service back because we pay for it - it’s not a gift!

I have been a loyal king price client for years but this is just poor service. No one cares, and there’s no urgency from the consultant (by the name of Happy) who promises to give updates and return your calls but never delivers.

Today is the 29th of May 2020, I still don’t know where my car is, when it will be repaired!