Disappointing Service and Poor Claim Handling with King Price Insurance

I’ve had a frustrating experience with King Price Insurance and I wouldn’t recommend them to anyone. Their inspector in Cape Town inspected my vehicle but failed to include the cost of repairing the damaged headlamp in the claim, even though it’s clearly broken. The *****s that hold the headlamp are missing, and I’ve had to temporarily use a wire to hang it next to the broken bumper because the claims process is taking forever.

When I asked the inspector why the headlamp wasn’t included, he told me he would add it later, but after seeing the poor quality of work done on another car at their facility, I decided not to use their services. I then went to a panel beater I trust and informed King Price about the situation, requesting that the headlamp be added to the claim.

Instead of helping me, King Price is refusing to add the headlamp and pushing me to accept the payout. I offered to have their inspector come again, even willing to pay for the inspection, but the headlamp still needs to be repaired, and they’ve given me no explanation as to why it can’t be included in the claim.

This lack of transparency and poor service is out of this world . I’m also confused as to why they don’t use independent inspectors like other reputable insurance companies do.Rather pay a bit more premium than to deal with this at a later stage .