Disappointing Claims Response

On the 17th July 2019 I submitted a motor accident claim to King Price regarding a motor vehicle accident I was involved in on the 13th of July 2019. I used the email address provided by King Price to submit the claim (***) and attached copies of the required accident documents to the email. I received an automated reply stating that King Price had received my email and would respond at the soonest possible moment on receipt of my documentation. To date I have received no further response to my claim. On the 24th July I resubmitted the claim together with all the required documentation as before. This time I emailed the claim to clientcare and the claims dept. Again no response other that the automated email referred to before. Today (Friday 26th JUly 2019) I contacted the claims department telephonically to follow up on the claim, only to be informed that that the claim has not been registered as I had not registered the claim telephonically. I must admit, that at that point I lost my cool as it makes no sense to have an email facilty for registering claims if one is not meant to use it. And in any case, why did someone from King Price not contact me to inform me that I should register the claim telephonically. I have submitted claims to King Price before without all this hassle. What has changed? In addition, I go to a great deal of trouble to provide detailed and complete information regarding the circumstance of the accident claimed for. So a long telephone interview should not be necessary. I have impaired hearing and struggle with telephonic conversations. The worst part is that I have been recommending King Price to everyone who has asked me about them, now I feel that I may have been wrong in doing so. I hope that my future dealings with them will bve smoother.