Disappointed -no progress on claim

I can’t believe I’m a logging hello Peter complaint and it’s all because of Lebo Tladi from king price insurance,I bought my first car 2018 and I decided to go with king price ,I’ve been a happy customer until now and for the first time ,i am considering cancelling my insurance after 5 years of paying premiums and not missing a single one Lebo was appointed as my Claim assessor and a month later I still have not gotten feedback on the progress of my claim all this after cooperating ,sending bank statements ,signed Consent forms and all other documents that was requested of me,I was involved in an hit and run accident (through out my assessment ,I have been asked more about what i ate and drank (how much me and my friends contributed towards a bill at the restaurant more than the actual accident ,I asked what does a bill have to do with my car being hit from the back by someone ?) it’s the 4 Dec (a month later )and I still don’t have any feedback with regards to my claim.I had not heard back from Lebo until I sent her an email asking on progress of my claim,this was a week later mind you ,I got an apology for not updating me and I was told she could not get ahold of my friends that I was with on the day ,I should advise when she can call them and she will advise of way forward (who has been paying king price insurance for 5 (my friends or I ? Who Is a client of king price ?are my friends names on the policy schedule? I’m very unhappy with the service.