Disappointed in King Price's Promises

Quite disappointed that I will have to pay for car hire out of pocket when I was told that King Price would ensure that the panelbeater (which they chose by the way) would complete the work within the car hire time frame. I was also informed that King price would check with the panelbeater 5 days prior the expiration of the car hire to check the need for an extension. This was not done and I was told further car hire would be my own expense. This is quite a let down after I enquired about this very specific issue multiple times during the early days of the car hire.