1 reviews | Active since Dec 2020
Disappointed, how can I pay insurance for a car that I sold?
I recently sold one of my cars, I notified the insurance company a week prior over the phone, and explained that I was awaiting the buyer (a dealership in Pretoria) to come and collect the car and make full payment on 27/01/2025. I then wrote a formal cancelation letter on the 30th January 2025 condirming that indeed the car was sold but to my "surprise, they deducted the monthly premium for 2 cars, even though I indicated to one of their customer service officials that I was in the process of selling one of the cars, and subsequently submitting a cancelation letter", a total of R2049 was deducted from my absa account. I understand that I am paying upfront, meaning since I pay on the 1st of everymonth, I've already paid for January, hence I want a refund for February as I can't be expected to pay for a car that I sold. I am now considering moving my other car to another insurance company, if I don't receive my refund for the sold car (Nissan Juke). I must say that I nearly insured a 3rd car with King Price but the quote was higher that what I am currently paying with another insurance company. I am really dissaointed with King Price
We are deeply sorry that you had such a bad experience. It’s our goal to provide our clients with a premium insurance service at the cheapest possible prices, and it seems we failed you this time.
We’ll be in touch soon to see what we can do to make this better, and we’d appreciate the second chance.
Thanks for letting us know about your experience, so that we can keep improving as we go.
Royal regards,
The Kings Court
We are deeply sorry that you had such a bad experience. It’s our goal to provide our clients with a premium insurance service at the cheapest possible prices, and it seems we failed you this time.
We’ll be in touch soon to see what we can do to make this better, and we’d appreciate the second chance.
Thanks for letting us know about your experience, so that we can keep improving as we go.
Royal regards,
The Kings Court
