Disappointed Customer: Three Months of Waiting!

I am extremely disappointed with King Price’s service. I have been waiting for my claim and subsequent car repairs to be finalized for three months.

Your stated value is that "The Customer is King," yet my recent interactions with your company have left me feeling like a BEGGER. There has been a complete lack of empathy on your part. I have communicated my significant frustration and daily struggles with commuting and mobility, yet not a single person has proactively reached out to me.

I have been forced to initiate all communication, and despite my efforts, I have received no resolution.

There is a disturbing lack of urgency, especially considering this entire process has extended far beyond any reasonable timeframe.

To date, I have received zero proactive feedback on several critical points:

1. The promised extension of the car hire. 2. The status of the repairer, specifically how they mishandled the parts order. 3. A new estimated date of completion for the repairs.

In fact, I have received no feedback that I have ever requested, unless I take the time to call and explicitly enquire. This reactive approach is unacceptable.