Disappointed customer

Worst service ever

Last week Monday my car was towed after having an incident of 2 front tyres being damaged. I was sent an sms on Tuesday that the car was ready for assessment but after that I had to call everyday checking how far the process is(lack of communication) . I was told Mogomotsi will contact me to give feedback on assessment but I received no call until Friday Morning when I decided to withdraw the claim because I was not getting any joy from the insurance and needed the car to go to a funeral in Rustenburg on Saturday. I am surprised that it takes that long just to assess 2 tyres . I went to Gorbid Roodepoort to collect my car and was told I can't get my car because Gorbid doesn't release cars on a Friday information that the insurance didn't make me aware of , I spoke to Sebastian Makitla and Neil Van Loggerenber but none of them told me this info causing a further inconvenience to me . I had to ask for time off from work to go to Gorbid for mahala . When I got there my car had yellow circles on the screen which I don't understand because the only thing that needed attention was tyres nothing on the body was supposed to be assessed .The cars I have do not belong to the insurance , I pay for these cars and again pay for the insurance that I am not getting a service for . As it is today I received a premium increase email for a service I am not receiving . I am so dissapointed as this is the first time I am getting such horrible service from you guys .