Disappointed Client

I called in on the 14th April 2021 to cancel one of the vehicles on my policy. I spoke to a lady by the name of Janeshree. I indicated that I wanted the policy cancelled immediately, but as I was aware that premiums were deducted from my account for the full month I assumed that the cover will be until the end of April 2021. I was not informed that the cover will cease on the 14th April 2021 and that there will be any refund due. However, I informed the owner of the vehicle that she should look for alternate cover as I had cancelled the policy off my Portfolio. I then received an e-mail from the said owner stating that there was R158.00 refunded to me. This came as a shock to me. The owner of the said vehicle called King Price and they gave her information on my policy which is ********* as well as unprofessional on all levels. Had I been told that there was a refund I would have informed the owner of the vehicle and transferred the money which is a meagre amount. Janeshree should have informed me that she was cancelling the said policy on the 14th April 2021 and that there was a pro-rated amount due. The owner of the said vehicle kept on contacting King Price and they kept on entertaining her calls and e-mails. I am quite disappointed in their attitude the policy was cancelled for personal reasons. I requested a letter from them stating that no refund was made into my account which I did not receive. I sent an e-mail for them to contact me and that too was in vain. I do not think it is ethical for companies of their stature to be sharing customer information with outside parties. I am the policy holder and my privacy should be respected.