LT
Lerato T
1 reviews | Active since Jan 2019
09 Feb 2021, 08:52
Disappointed Client
I Joined KING PRICE INSURANCE in 2019 August Paid every premium month to month on time then December 2020 like most people I came across financial difficulties, I contacted the insurance company to inform them, then all was good, then I was involved in an accident the same month, King price gave me hope that they will take care of everything, then Mid January they informed me that my claim was not approved and there's nothing that can be done about that, even though I was willing to pay that premium. Given all that they still debited the January premium. Its too sad when you do business with a company that can't empathize with you
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King Price Insurance's replyOfficial
09 Feb 2021, 09:27Hi Lerato
Should you wish to dispute the outcome of your claim you are welcome to do so by emailing a detailed dispute to ***
Your monthly premium is the amount that you need to pay in advance every month, by debit order, to enjoy the insurance cover you chose. We’ll always collect your premium in advance based on calendar months… So, if your recurring debit order date is on the 15th of every month then we’ll always deduct your premium for the following full calendar month on the 15th.
How and when to pay :
Your monthly premium must be paid on the agreed payment date, and in the manner agreed upon.
Please note:
You always pay for insurance in advance. If your debit order date falls on a Sunday or a South African public holiday, collection will be on the next ordinary business day. Your policy KPPD + Schedule + Written correspondence + Recorded calls 7 And if you don’t pay Let’s say your debit order is returned by your bank, and your insurance premium due to us isn’t paid as a result of that:
• You’ll have a grace period of 15 days from the date of payment that has been agreed between you and us (as noted on your policy schedule), to correct the situation and pay us. If your premium is paid on a monthly basis, the 15 day grace period will commence from the second month that you’re insured with us.
• If the premium remains unpaid, you’ll unfortunately not be covered for the full period that would have been covered by this unpaid premium. This break in cover may also result in your policy being re-rated.
• If you want to claim for an incident that happens during this 15 day grace period, the approval of such a claim will only be considered once we have received your premium payment in full, and no later than the 15th day of the grace period.
Please note: If we don’t receive the payment for 2 months in a row, we might cancel your entire policy and you’ll no longer enjoy cover. Remember, no premium paid = no cover. So, to ensure continuous, peace of mind cover, please make sure that there’s enough money in your bank account every month, on the date that you asked us to deduct your premium.
Should you wish to dispute the outcome of your claim you are welcome to do so by emailing a detailed dispute to ***
Your monthly premium is the amount that you need to pay in advance every month, by debit order, to enjoy the insurance cover you chose. We’ll always collect your premium in advance based on calendar months… So, if your recurring debit order date is on the 15th of every month then we’ll always deduct your premium for the following full calendar month on the 15th.
How and when to pay :
Your monthly premium must be paid on the agreed payment date, and in the manner agreed upon.
Please note:
You always pay for insurance in advance. If your debit order date falls on a Sunday or a South African public holiday, collection will be on the next ordinary business day. Your policy KPPD + Schedule + Written correspondence + Recorded calls 7 And if you don’t pay Let’s say your debit order is returned by your bank, and your insurance premium due to us isn’t paid as a result of that:
• You’ll have a grace period of 15 days from the date of payment that has been agreed between you and us (as noted on your policy schedule), to correct the situation and pay us. If your premium is paid on a monthly basis, the 15 day grace period will commence from the second month that you’re insured with us.
• If the premium remains unpaid, you’ll unfortunately not be covered for the full period that would have been covered by this unpaid premium. This break in cover may also result in your policy being re-rated.
• If you want to claim for an incident that happens during this 15 day grace period, the approval of such a claim will only be considered once we have received your premium payment in full, and no later than the 15th day of the grace period.
Please note: If we don’t receive the payment for 2 months in a row, we might cancel your entire policy and you’ll no longer enjoy cover. Remember, no premium paid = no cover. So, to ensure continuous, peace of mind cover, please make sure that there’s enough money in your bank account every month, on the date that you asked us to deduct your premium.
King Price Insurance's reply09 Feb 2021, 09:27
Official
Hi Lerato
Should you wish to dispute the outcome of your claim you are welcome to do so by emailing a detailed dispute to ***
Your monthly premium is the amount that you need to pay in advance every month, by debit order, to enjoy the insurance cover you chose. We’ll always collect your premium in advance based on calendar months… So, if your recurring debit order date is on the 15th of every month then we’ll always deduct your premium for the following full calendar month on the 15th.
How and when to pay :
Your monthly premium must be paid on the agreed payment date, and in the manner agreed upon.
Please note:
You always pay for insurance in advance. If your debit order date falls on a Sunday or a South African public holiday, collection will be on the next ordinary business day. Your policy KPPD + Schedule + Written correspondence + Recorded calls 7 And if you don’t pay Let’s say your debit order is returned by your bank, and your insurance premium due to us isn’t paid as a result of that:
• You’ll have a grace period of 15 days from the date of payment that has been agreed between you and us (as noted on your policy schedule), to correct the situation and pay us. If your premium is paid on a monthly basis, the 15 day grace period will commence from the second month that you’re insured with us.
• If the premium remains unpaid, you’ll unfortunately not be covered for the full period that would have been covered by this unpaid premium. This break in cover may also result in your policy being re-rated.
• If you want to claim for an incident that happens during this 15 day grace period, the approval of such a claim will only be considered once we have received your premium payment in full, and no later than the 15th day of the grace period.
Please note: If we don’t receive the payment for 2 months in a row, we might cancel your entire policy and you’ll no longer enjoy cover. Remember, no premium paid = no cover. So, to ensure continuous, peace of mind cover, please make sure that there’s enough money in your bank account every month, on the date that you asked us to deduct your premium.
Should you wish to dispute the outcome of your claim you are welcome to do so by emailing a detailed dispute to ***
Your monthly premium is the amount that you need to pay in advance every month, by debit order, to enjoy the insurance cover you chose. We’ll always collect your premium in advance based on calendar months… So, if your recurring debit order date is on the 15th of every month then we’ll always deduct your premium for the following full calendar month on the 15th.
How and when to pay :
Your monthly premium must be paid on the agreed payment date, and in the manner agreed upon.
Please note:
You always pay for insurance in advance. If your debit order date falls on a Sunday or a South African public holiday, collection will be on the next ordinary business day. Your policy KPPD + Schedule + Written correspondence + Recorded calls 7 And if you don’t pay Let’s say your debit order is returned by your bank, and your insurance premium due to us isn’t paid as a result of that:
• You’ll have a grace period of 15 days from the date of payment that has been agreed between you and us (as noted on your policy schedule), to correct the situation and pay us. If your premium is paid on a monthly basis, the 15 day grace period will commence from the second month that you’re insured with us.
• If the premium remains unpaid, you’ll unfortunately not be covered for the full period that would have been covered by this unpaid premium. This break in cover may also result in your policy being re-rated.
• If you want to claim for an incident that happens during this 15 day grace period, the approval of such a claim will only be considered once we have received your premium payment in full, and no later than the 15th day of the grace period.
Please note: If we don’t receive the payment for 2 months in a row, we might cancel your entire policy and you’ll no longer enjoy cover. Remember, no premium paid = no cover. So, to ensure continuous, peace of mind cover, please make sure that there’s enough money in your bank account every month, on the date that you asked us to deduct your premium.