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moloimofaladi M
1 reviews | Active since Mar 2017
14 Sept 2021, 19:40
Disappointed ☹️ and angry at the same time
I am so angry at this moment. I have an cell phone insurance with king price I booked phone for repair it’s not even 1 days with it i can’t type I can’t slide it keeps freezing I went to repair centre to show them and they fixed it after 30 min I received it they advised me they will replace a screen if it keeps on doing the same thing keypad buttons as home screen when I slide so I asked Supervisors and they said Phonetraders will keep on repairing it. I don’t want this phone I can’t keep on taking it to repair because I did advise them that this will be the issue I will experience.
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King Price Insurance's replyOfficial
21 Sept 2021, 17:22Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss your concerns and the way forward. Should you require any further information pertaining to your claim kindly contact Sonja in our claims department directly.
King Price Insurance's reply21 Sept 2021, 17:22
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our claims department has been in contact to discuss your concerns and the way forward. Should you require any further information pertaining to your claim kindly contact Sonja in our claims department directly.