Disappointed

I am very unhappy with the service with the insurance. I had put in a claim and I was relieved because the claim process was easy. I also got a rental car which I was okay with however now the rental has run out and I am still without a car, I am getting no feedback from the insurer the panel beaters they use unless I call in myself and get transferred multiple times before I can get information about anything. What’s also disappointing is that I am also receiving what seems to be misinformation about my vehicle I am not getting an ETA. I have renew my rental at my own cost I was told I was going to get discounted rates through the insurer but the price remains the same. I do not want to find another insurer because I believe they ate one of the best however the communication and lack of information as well as the expense is disappointing