Disappointed

I made a claim for a windscreen , and was unable to to pay access . I informed King price before time lapse and spoke to someone there who told me to call back when I had excess , I called back today and was told because time has lapsed there is nothing that can be done . I requested recording was told I never called, I spoke to the 3rd person who requested the number I used to call before my phone cut off and they don't have recollection of the second call I made either today . I would've made plan had not told by someone over the phone that I can still come back when I have access .

Im very disappointed at King Price even when explained that beside the excess I was not well at the time or in any state to sort the issue out .

I will be cancelling my policy and looking for alternative