Disappointed!

<p>I've had no joy dealing with a consultant named Marissa. I then asked that i be reffered to another consultant and that was declined! Is it not within my rights to speak to someone whom i feel will understand me better???</p> <p>Marissa also told me my policy has been cancelled. Still awaiting a letter confirming this cancellation!!! To my surpprise,my account was debited again yesterday! I've had a good service from Kings until i met this lady. She has been nothing but a nightmare so far hence i asked that i be reffered to someone else who will most probably have time and have ears to listen so we may discuss whatever issues brought forward. I do aknowledge the discrepancies brought beforehand and to be honest,i did not go through all the contract sent to me. It's such a long boring.............! The terms brought forward upon claim were valid. I was hoping we will discuss a way forward and overcome all of this but Marissa is just not interested. Instead she told me the policy is cancelled. why then is my account still debited??? How long does it take to get a confirmation of this???</p>