Disappointed

Called them today because of an issue with my geyser. After being hold for over 5 mins, I called back. A lady from the vehicle department transferred me and Nkululu answered, told me to hold and left me holding for more than 10 mins. I kept trying to get through to someone without success. Eventually I called the lady at vehicle insurance and she assisted by getting someone to assist me. Again, Nkululu and his service leaves a lot to be desired. He has a thing for the hold button. I got a claim number and was told that a plumber would be at my home by 4pm. No such luck. I am switching back to my old insurer. I would rather pay a bit more but at least.know I will get quality service.