disappointed

Disappointed I had an accident on the 08/12/2018 in Standerton, my car was towed to a nearby storage. The assessor called me to get the story of what happened and i told him everything, he asked me questions which I think were irrelevant, like why I used cash when I was buying food and getting petrol, why I went with a friend to the wedding but not my wife. he asked the contact for the person whom I was attending his wedding and a friend i was with the time of accident, I gave him the details and he called them asking if I really attended the wedding. He was doing his job but he took it too far. Then insurance decided to take the car to Ermelo without my knowledge, I only knew this when I called the primary storage and they told me the car is not with them it has been towed to Ermelo. It stayed at Ermelo for a full month, nothing was done on it until I got a sms from Maletsatsi saying she will be coordinating the repairs of my car. I called her to find out the progress and why the car was moved to ermlo not JHB where i stay, she said someone called me to inform me of the relocation of my car of, which no one ever called me. She facilitated the towing from Ermelo to Alberton, I was told that the parts are already ordered, but to my surprise till today some parts are missing. I called the panel beater on Wednesday the 6/02/19 to find out if I will get my car on Friday the 8 as promised, the panel beater told me that they haven’t got the Radiator from my insurance. I then called the insurance and the guy made me to hold the line for more that 30 min, and just dropped the phone when I called back again I got some one else who said, the claims department is gone, she told me a story of "she will make a note to call me as soon as possible the following day" which never happened. I have been calling and always they say Maletsatsi will call me back, I have written emails to her with no respond. I shouldn’t be writing emails asking for update, you should be updating me discuss the matter, keeping me on the loop and see how we can fast track this. But instead everyone is quiet. Today the 12/02/19 I sent an email still no one responded. Is this really the you treat your people at king price. If this is real I regret ever joining this insurance What is so hard to call or email me what is going on, the car will finish the 3rd month standing on the floors of panel beaters, I am struggling to take my kids to school, to go to work because I don't get proper update and plan my things accordingly. i would like for someone from King Price to address this issue immediately, and provide immediate solutions. this is unacceptable. my claim number CKP ********** /1 contact ********** 032