RR
Raj R

1 reviews | Active since Oct 2019

21 Oct 2019, 20:14

Difficult customer service who can lie about anything for getting the sale!!!

Not at all a comparable service for someone willing to try them. I agreed for certain conditions when decided to move from Discovery to King price however the moment i accepted the insurance, the document I received had information which I was not told by the sales person. All they want is to agree assuming people don't read the terms and conditions. When raised the concern, i was told that stay with us as we are the best insurance provider. Seriously ???? Do you guys even but that as a company that its a good enough reason to justify for the fault? When you know that you have provided misleading information then how do you expect me accept the quotation and continue for wat? This was my first contact as a potential customer however i have realised why I shouldn't be taking short term policies from you. Another team called for a quote and everytime they speak, the price changes. I'm tired of speaking to you guys and seems i will rather pay a higher premium and stay with another company like miway or integrisure.

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Replies (2)
King Price Insurance
King Price Insurance's reply22 Oct 2019, 16:22
Official
Good day Mr. Rajat

Our sincerest apologies for the negative experience.
 
Our retention's department has been in contact with you, unfortunately the premium cannot be adjusted if you are unable to provide proof of your previous insurance history. Kindly provide same for further review.
RR
Raj R's update22 Oct 2019, 16:29
Reviewer Update
Initially when i gave information to Jason (Retention's Manager), i told him that i won't be able to get the documents from India as I'm settled in South Africa now. He still offered me a premium of ZAR 1047 with an excess of 4500. When i called back to confirm the quotation, I was told that premium has changed. Is this some kind of joke going on? First your sales people sold me something by constantly lying about your services and hiding additional excess information and even telling me that if I contact through a broker then i will not be able to deal directly for next 6 months and she didn't care if i had documents from india or not and later when I spoke to Jason, he did the same. Are you guys running a insurance company or what? There are highly *********** people in your customer facing roles who are doing nothing but simply wasting time by giving false information. You guys are simply good for nothing.