despicable customer service from King price

I have insurance with king price and on the 11 March 2015 i logged a claim. the person handling my claim said i would get a call from an assessor, 2 weeks later the assessor hadn't called me. In those two weeks i had tried numerous times to call the claims department and when i did get through i would be told my consultant would call me back, I did email my consultant Tougheeda Brown numerous times but she didn't respond to my emails. she only responded on 26th March after i threatened to go to social media, to tell me their systems have been down the whole time. i finally took my car for assessment on 26 March and then there was silence again, not from lack of trying to communicate with them on my part. I finally got through to Rodney on 18th April who was very helpful and apologetic, he told me my claim had been approved and panel beater assigned and Tougheeda should have informed me. i called the panel beater the same day to find out if they are bmw approved and it turns out they are not. i called King Price again to request a new panel beater that is approved as my car is still under warranty. I am still waiting, i have called to be told Tougheeda will get back to me!!!