Delay responses, claim not being taken serious and playing games with me

I am not happy with the process of Kings Price insurance claiming process . I have reported a car accident on the 09th November 2020 and today is the 24th November 2020, I havent received an outcome on my claim.

They did their investigations with accusations about alcohol related accident and they didnt find anything, and secondly, they made an issue of my not being a regular driver and the reason I am not a regular is on my car is because back then I was not a perfect driver. Thridly, the other thing they wanted to make an issue is that my wife doesnt drive a car as often as she shouls be as a regular drive of which is not true, now she stays in springs because of her occupation that and she doesnt stay with the car all the time, they even checked parking at my place in Soweto and in springs where my wife, whom I nominated her as regular driver.

I dont mind doing investigations they must do but they have been investigated about everythinig against me and it seems like they can't find a loophole now but optiong to accuse me of cheating the insurance policy because when i did quotations where by either my self of my wife as a regular driver when we joining this insurance and i ended up taking the policy, as my wife being a regular driver, now they want to claim that i cheated because i wanted to pay less because they claim to be listening to recordings to prove me wrong and i am not even sure where is that linking to the claim and my policy because yesterday I was told that they are doing recordings that I don't even know what for because they are not clear to me and my question is that, why would they delay this process by recordings that are not even relevant to this claim. my policy has been updated all the time, never missed the premium and i have provided all accurate information to them.

I understand there are processes and procedures that are being followed the claim but why can't be I given positive feedback and pay the car if they can't find anything against their claiming policy rather than being dragged back and forth. I have to call for the feedback all the time.

Can you I be assisted to get this claim resolved and paid up as soon as possible?