Delay in settling 3rd party claim

A King Price Insurance client rear ended us towards the end of October 2015 and we contacted the service provider with our 3rd party claim. Lengthy process.<br> <br> It is our responsibility to continuously follow up on the progress.<br> <br> When making contact again last week, I was told to call back Monday, 7 December 2015 as Legal is waiting management authorisation. I've been calling for two days now and no answer. Tried going through the call centre, who doesn't even wait for you to finish telling them that this person is not answering, and simply just transfers you.<br> <br> We are unable to use the vehicle because access to the spare tyre is blocked by the damage to the vehicle (bakkie). Companies are closing soon for the holidays, which means we can't go away on holiday because the vehicle won't be repaired in time.<br> <br> Please can King Price Insurance contact me with an answer as to when they are planning to settle our claim?<br> <br> Much appreciated.