delay in service delivery -CPK***/2

My claim was reported on the 17th of October,claim approved three weeks later on the 7th of November , my car was taken for repairs a week later thats on the 15th This resulted in my curtesy car days being exhausted, requested an additional extention of days on the curtesy car based on the fact that they delayed with my claim , but no one is getting back to my request based on the communication with the repairs guys my car will take 4 weeks to fix, so i will be left with no car for the next four weeks, while King Price igores my request to extend the curtesy car since they delayed with the process ing my claim