Delay in claim

On the 7th August 2017 submitted a claim.I am still waiting for the claim to be settled. They tell you the same thing everyday and never give a positive update. In fact I'm the one calling them so that i can get an update.They will tell you they waiting for management.The lady that is supposedly my adviser (Tsholo Mogatusi) is never available to speak to nor return my calls. I called again today (explaining myself to new person) and they asking me for all the insurance companies i ever had. Fortunately i found one on my emails but they still want more.

Why is it that they never ask for all of this when i was joining them.Who keeps all the documents/policies of everything they ever joined.There fact that you cancelled is a clear indication you not going back to them.Why keep a reminder of heartache.