Delay in assessing the car causes delay in repairs and now I have no courtesy car and no car of my own

I have been a loyal customer at King Price. 21st I had an accident and I put a claim through the next day because it the car was not drivable. I picked the courtesy car on the 28th June 2018 and the car was only assessed 2 weeks later and a week later authorisation was obtained from King Price. So literally 3 weeks it took for King Price to assess and authorise the claim.

In the meanwhile the courtesy had to go back on the 27th of July however my car is not fixed as yet due to mechanical . At the moment I do not have a vehicle to move around and go to work and drop of my kids at school. I was advised that if the repairs take a while King Price will extend the courtesy. I contacted the help desk again today advising them my car is not yet fixed and today the courtesy car must go back and a gentleman advised that he will speak to the manager and contact me.

I am so disappointed esp with the time it took for the assessor to get to assess the car because if it was done asap I would not be battling to find transport. Most importantly I use the vehicle to see clients. So this means I cannot go to work and if I cannot go to work that's means I am out of my job.

I am writing this email or message with tears in my eyes because of the frustration's I am feeling at the moment.

I am so so disappointed .