Delay claim...possible under value claim...no reply...

So I logged a claim on 7 April 2022 for a break in...after a couple of phone calls and emails no reply.... on the 13 of July 2022 I send a email they phoned me back and said certain items will not be covered and 1 item for half of its value. Due to they say portable possesions should be verified ..so due to my frustration I said oky so that this claim can just be over.... they said they will get back to me before day end its now been 3 working days no response....so I took the opportunity to reed my policy regarding household content and portable possessions....it says nothing that it should br verified when its inside my house only if its over 35k is should be in a safe when not worn.... and should be be verified when leaving the house or you are not covered.... do I read it wrong or understand it wrong maybe one day when they phone me I can ask them....and i am a customer now for couple of years this is my first claim...