Delano osman was very helpful on WhatsApp and answered my query

Hi Rentia,

Thanks for the kind words, we try pretty hard to look after all of our wonderful clients, and we’re delighted that we managed to impress you.

Thanks for giving us the opportunity to provide you with awesome service, your wish is not just our command- it’s our pleasure!

Let us know if there’s absolutely anything else we can do for you.

Royal regards,
The king’s court