Deductions

My account was deducted with R623 last night. I phoned on Tuesday 2 March 2016 to add a second car onto the insurance. They told me that it will be R370.00 a month. Then the consultant informed me that my car insurance is going up. She said she is going to send in to the finance department and phone me back. Up to date I haven't received any phone call or documentation. SO how can you just deducted the money? What Authenticated Collections process is in place. This is after I have been waiting to receive the phone calls off the \MISS UNDERSTANDING\" phone calls last week regarding the car hire... really how more must I take? PLEASE NOTE BY DEDUCTING THE MONEY OFF MY ACCOUNT I CANT PAY THE R1500 FOR MY CAR. Please send me the process on how to inform a customer if there installment is going off after an accident and that you are allowed to jut take the installment without notifying me the customer (and not the customer phoning me. R1200 for two cars and one will only be used some weekends. Really i think you are now more expensive that the rest out there. I am really disappointed in what I am getting for the company. <br> "