1 reviews | Active since Nov 2015
Declines easy to pay out but takes ages to review again
<p>So my computer started dying on me few weeks back so i decided to take it in(gaming/work computer)</p> <p>The trainee did a report and i submitted the claim with the outcome to King Price being "we have to decline" i got this answer within hours of submitting.With this i knew that a junior technician could have done the wrong report so i went back and asked a senior to please do the report ,as i thought, it came back different this time.Due to power dips/surges the power supply shot and damaged the motherboard.</p> <p> </p> <p>So i send this report to their ombudsman ,now i have to hear that this will take up to 10 working days to review my claim....how do you go from declining in hours to reviewing for 10 days! AS WELL...i pay for extras like power surges,lightning ect...(went through my policy again and saw this) but for some reason i can't claim ?I have never claimed in my life since the days on my dads insurance ,now on the day i want to claim the one thins(1st as well) i get told no?I will await their response which has already taken over a week,if no then it's goodbye King Price!</p>
Dear Brendan.
Thank you for taking the time to bring this to our attention. Your claim was rejected because the report you provided stated that your computer was damaged as a result of normal wear and tear, which is not covered in terms of your insurance contract.
We take note of the second report which you have submitted. You were contacted by Cherie of our offices who has requested that the computer be submitted for another report in order to determine the cause of damage.
Arrangements are currently being made in order to finalise this matter.
Thank you very much for your patience herein. We will move castles to get this finalised as soon as possible.
Royal regards
The Kings Court
Dear Brendan.
Thank you for taking the time to bring this to our attention. Your claim was rejected because the report you provided stated that your computer was damaged as a result of normal wear and tear, which is not covered in terms of your insurance contract.
We take note of the second report which you have submitted. You were contacted by Cherie of our offices who has requested that the computer be submitted for another report in order to determine the cause of damage.
Arrangements are currently being made in order to finalise this matter.
Thank you very much for your patience herein. We will move castles to get this finalised as soon as possible.
Royal regards
The Kings Court