Declined claim

<div>&nbsp;i would not advise anyone to be insured by them, I trusted them now i am regretting it. My claim was handled by Lebo Tlade and believe me, she tried so hard to find a loop hole.Problem was that my vehicle accident happened after paying them few months, I was a new client. She called the dealership and the guy from the dealership was so suprised, the guy was so sure that the way she asked her, she wanted him to say the vehicle was a demo whereas she was told that the vehicle was new. The guy sent a voice note telling me that she wanted him to say the car is a demo and further said by the look of things they don't want to pay and I forwarded that voicenote to her raising my concerns. I contacted King Price from the moment I found out about the accident and they assigned Lebo Tlade to the case and she only availed herself few days later, way after numerous attempts to get in touch with her. I started calling them a day after the accident so they can go collect the vehicle to avoid any disruption that might tamper with the evidence but she gave me excuses until they decided to fetch the vehicle after 12 days. Instead of going to the scene immediately after I reported it, she went to my home to check if the car was parked in a locked garage and gate and to my neighbours to ask if the vehicle was not used for business purposes, for goodness sake the vehicle was not ******, it was involved in an accident so she started where she was suppose to end. My brother was the one involved in an accident and his work require him to travel a lot and he is not always available. She never mentioned from the beginning that it was compulsory that my brother has to physically be there to show her the location, she sent an email as quoted that she needs • "Accident scene location on R568 for 22 September 2022 as discussed 12 October 2022, either GPS co-ordinates or make yourself available to show me the scene" and a location was sent to her despite having it from the AR report and I think that was one of her delaying tactics. She failed to do her work properly instead she was busy looking to find loop holes where there was none and I have prove, she went to the scene on the 1st of November 2022 and that was 39 days to be exact and told me that the scene does not correspond with the damage of the vehicle and I asked how so and she never answered so she expected me to keep the scene uninterrupted until she went to investigate it, is it even possible? Then she wanted my brother to physically take her to the scene and he sent her the dates of his availibity despite confirming on the phone that it was the correct scene. I told her to submit my claim and binded myself that everything submitted is true and correct. The outcome letter came saying my claim is rejected because my brother did not show her the scene yet she has all the dates that my brother will be available on.Oh they were so quick to cancel my subscription, on the very same day I received the outcome letter and they brought back my vehicle on that very same day. They told me that they will refund the money I paid after the accident, why not offer to pay me back from the very beginning. The whole thing got me thinking that perhaps they receive an incentive once they successfully manage to decline a claim because there is a lot I can write here and even prove it. The desperation was too much and it was showing.</div>