********* PRACTICE

Its 3rd week since I registered claim for windscreen replacement and scratch on BMW320 bonnet and my car remains at SMG as KP assessor promised me on 26/11/18 that a genuine BMW windscreen would be fitted . A generic windscreen was subsequently fitted under the instruction of KP . After my unpleasant querying with the assessor he denied telling me that a genuine BMW windscreen would be fitted and promised to send the magtape recording that confirmed my query and it's now the second day that I'm still waiting for it as KP says they've requested it from IT dept. From the inception of my claim I've been given a run around with lies lies lies and calls from them after my emails which ring for few seconds and cut off. I've emailed again now and requested my dilemma be escalated to the CEO and for a senior person to contact me but to no avail! I should have rather paid a higher premium and stayed with Discovery and Hollard who care about their clients and never adopt a don't care policy with their clients in their times of need. VM . NATASEN