MB
Mukelani B
1 reviews | Active since Apr 2019
28 Apr 2019, 10:18
DEBITING WITHOUT CLIENT CONSULTATION AND CONFIRMATION
I do not understand why you debit my account whichever way you want. I do not remember having an arrangement of you debiting on the 17th and as a result I have to pay bank charges as it returned unpaid. If you request to change date and I do not respond I don't understand why go ahead with your request.
I need my money for bank charges back as this was your fault. Why re-submit debit order without customer consultation and confirmation?
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King Price Insurance's replyOfficial
30 Apr 2019, 15:01 Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out. Please accept our sincere apologies in the meantime.
King Price Insurance's reply30 Apr 2019, 15:01
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. We’ll give you a call soon to get a little more information, if that’s okay, so that we can sort this out. Please accept our sincere apologies in the meantime.