CA
Carol-Lee Axford

1 reviews | Active since Oct 2015

09 Oct 2015, 08:55

DEBITING MY ACCOUNT WITHOUT CONSENT

Following the quote received from King Price a policy was issued to me whereby numerous communication was sent to the King Price instructing them not to implement this policy until I was fully satisfied with the cover provided, however my account was debited twice. This is not within their mandate and in accordance to the FAIS Act.<br> <br> After numerous of communication I eventually received my first refund and I instructed them to cancel the policy however a second debit was done again on my account. No follow up and apology received from the supplier which is unprofessional in my books.<br> <br> All I can say is that it is not only about the affordability of the insurance but the best COVER offered and that when a claim arises you have peace of mind. Regretful I do not feel this way with King Price.

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Replies (1)
King Price Insurance
King Price Insurance's reply09 Oct 2015, 16:16
Official
Hello claxford,

We're just so sad to hear about your negative experience. We do our best to give every single client personalised, royal service, and we're so sorry that we let you down.

Juan from our Retentions department has tried to be in contact with you in order to provide you with feedback, however was unable to reach you. We will continue to try you to discuss the matter.

Royal regards,

The king and his court