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1 reviews | Active since Apr 2017

18 Apr 2017, 10:13

Debiting my account monthly even though im not a Kingprice customer

<p>For the second month in a row King price has debited my FNB business account for amounts up to R3000, even though I am not, and have never been a King price customer. </p> <p> </p> <p>When i call FNB they say they dont controll debit orders from a company, i need to contact the company. When i contact kingprice they say its FNBs fault. It cant be FNB as they cant control what amounts are debited off a persons account, and kingprice would have had to set up the debit order. </p> <p> </p> <p>Kingprice doesnt seem to know how to fix this because each amount is different and whne you follow up the reference number it shows a different persons name and banking details. </p> <p> </p> <p>Can you belive im receiveing terrible service from a company im not even actually part of?</p> <p> </p>

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Replies (1)
King Price Insurance
King Price Insurance's reply19 Apr 2017, 16:37
Official

Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you.

Yolandi from our retentions department has been in contact with you to discuss and will be in further contact shortly. Thank you for your patience in this regard, should you require any further information please do not hesitate to contact.

Royal regards

The kings court