1 reviews | Active since Mar 2009
DEBIT OVERCHARGE ON POLICY KP***
I added my homeowners to my motor vehicle policy as from July 19th. This was all done through a guy called Mano. All was confirmed by him. Then they debited me from the 13th July when the policy only commenced as from the 19th. I transferred from another company and was told by this Mano character that my new debit would be added from the 19th.<br> <br> I have spoken to them 5 times all to no avail and sent them proof and details by e-mail 9 times and never once got a response. Mano has vanished. Their total lack of customer support and blatant ignorance leaves me speechless. What would happen if I ever had a claim? King Insurance all hail fellow well met and full of jokes but what about attending to business instead! I told them two weeks ago to listen to my tape recording with Mano when I added the new policy. Why the silence what are they trying to hide? Disgusting service.
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. Cherese from our client care department has attempted to contact you but to no avail. The refund has been processed.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
It's really heartbreaking for us to hear that you had a bad service experience from us. We can't undo what has happened, but we appreciate you letting us know about this, so that we can take some action towards trying to make up for it. Cherese from our client care department has attempted to contact you but to no avail. The refund has been processed.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
