1 reviews | Active since Aug 2017
Debit order/Cancellation of policy
<p>hi,</p> <p>on the 23rd i received a debit order for my policy at king price, unfortunately there was no funds available, so on the 26.07.17 i sent an email through to cancel the policy because i cannot afford it anymore hence my debit order did not go through, <br />then again on monday the 31.07.17 i had another debit of R686.24, then i called on the 01.08.17 asking why im being debited after sending throught the cancellation email, the lady i spoke to appologized and assured me that i will not be debited again, and again this morning i get debitted another R745.55. and i specifically said that i do not have funds in my account so if debit orders are unpaid, my bank charges me, and now im owing R510 on my account, and i want king price to pay it back because i told the consultant that i dont have money. and im owing the bank because of the neglegence, the number i called was 0 ********** 50 @ 08.15am</p>
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. Marelda from our retentions department has been in contact with you to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
Thank you for getting in touch with us. We’d like to take the opportunity to apologise for your bad experience. We take our commitment of royal service very seriously and we hate hearing that we’ve disappointed you. Marelda from our retentions department has been in contact with you to discuss your concerns and the way forward.
Should you require any further assistance please do not hesitate to contact.
Royal regards
The kings court
