Debit order

hope you are well. I would like clarity regarding a debit that went off my account today, 20 May, despite my insurance policy being cancelled effective 31 May with a previous company. I had already arranged for my current policy to end on 31 May, with my new insurance policy commencing in June. Based on this, I would like to understand why my account was still debited today. Please can you: Explain the reason for the debit; Confirm whether this amount covers the remainder of May’s premium; and Advise whether any refund will be processed if the debit was incorrect. I would appreciate your urgent feedback on this matter.Kabelo Masola was the consultant who helped me i even forwarded the cancelation letter,.