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Ntandoyenkosi X
1 reviews | Active since Oct 2020
26 Apr 2021, 19:26
Debit Order
Last month I reversed my debit order from Kingprice and I am aware that it affects my credit or whatsoever so the consultant who called me on the 26th of March explained to me that I won’t be covered for April and it made perfect sense she then advised that I pay ASAP I said I won’t be able to because I was going through financially challenges so they can debit on the 25th of April so that I can be covered for May the lady said that ok they will debit R582 as they always do,few minutes ago I received a notification they debited R991 so I’m astonished because no one called me and explained that I’ll pay this amount and why debit R991 if I wasn’t covered for April ?
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King Price Insurance's replyOfficial
28 Apr 2021, 16:03Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care department will be in contact to discuss.
King Price Insurance's reply28 Apr 2021, 16:03
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide. Our client care department will be in contact to discuss.
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Ntandoyenkosi X's updateReviewer Update
29 Apr 2021, 18:18What I don’t understand is monthly I need to send the mileage so for the month of April I didn’t pay my premium the consultant who called said I was charged because of the km I drove this doesn’t make sense how do you charge me for km if I didn’t pay my premium, I have to send the mileage for the month of May because I will be covered from the 1st of May so sending April’s mileage and charging me for that doesn’t make sense to me
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Ntandoyenkosi X's update29 Apr 2021, 18:18
Reviewer Update
What I don’t understand is monthly I need to send the mileage so for the month of April I didn’t pay my premium the consultant who called said I was charged because of the km I drove this doesn’t make sense how do you charge me for km if I didn’t pay my premium, I have to send the mileage for the month of May because I will be covered from the 1st of May so sending April’s mileage and charging me for that doesn’t make sense to me