Dear King Price Insurance...I don't know where this relationship is going...Your apathy is telling of a relationship that has grown cold, and we may soon part our ways: Sadly just before Valentines day :(

So for three weeks following my accident, I have had service bordering on complete apathy regarding the validation of my claim. I am fast running out of time with the rental car given..I logged the claim on the same day as the accident (the 17th of January), received a call and email from the assessor on the 23rd of January..The explanation was thurough and I was under the assumption that the rest of the process would run just as smoothly...I waited a couple of days, assuming things were in process and had nothing to worry about..But felt the need to perhaps follow up in any event...I first called and told the validation was in process, and then decided to email the claims department. I was surprised by the response....After giving a account of what happened and furnishing all that was requested telephonically on the day of the accident, the email response on the 29th was that I needed to resupply most of the information already given sans photos of the accident scene and a written description and depiction of the accident. Nothing had happened up until the point that I decided to enquire myself...To be fair, excluding weekends, this was still 9 days after the initial assessment on the car...The assessment and validation were supposed to run concurrently according to the email received on the 29th........Since then I have given it a day or two at a time then followed up and have continuously been told that the third party could not be contacted and that I should provide alternate contact details...In spite of the fact that the third party was driving a company vehicle and that the third parties insurance had already phoned me to ask for my insurance details. I furnished them with the third parties cellphone number, the companies head office number, and the number clearly visible on the car itself in the photos sent to them. My insurer has also repeatedly told me they could not get hold of the police station (I gave them the contact numbers and the police stations email address I reported the accident to and have now been asked to provide them with a copy of the police accident report out of my own accord...The last communication was yesterday (the 5th of February) requesting this as well as yet again, alternate contact numbers for the third party and the police station....I sent a lengthy email today attaching all documentation previously requested AS WELL as resupplying the contact details for the third party and I made the effort to investigate alternate contact numbers for the police station...The clock is ticking and yet again....I have heard nothing....Tomorrow it will 16 working days without any resolution and I will have 10 days left with the rental car before I am on foot.....Once the claim is finally validated parts will still needed to be ordered for my car and then the repair also still needs to take place....