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Annald A

1 reviews | Active since Feb 2024

01 Feb 2024, 13:17

Dawid Janse Van Rensburg is one of the rare consultants that's fully focused on customer service, keeping the customer happy and not forcing things to an extent where it creates an unpleasant experience for the customer

Dawid Janse Van Rensburg is one of the rare consultants that's fully focused on customer service, keeping the customer happy and not forcing things to an extent where it creates an unpleasant experience for the customer. Besides Dawid, I had a bad experience when I called for a quote in 2023 where I felt forced to give my banking details even though I wasn't comfortable with doing so at that time and even though I never gave my banking details, king price still tried to debit me in January with me accepting any debi check mandate because I never gave my banking details. The supervisor I spoke to in 2023 was very arrogant as well, saying that I'm going to pay him... I'd like you guys to do to a review on the consultant I spoke to as well as his supervisor, not to fire them but to educate them on what quality customer service is like Dawid's.

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Replies (1)
King Price Insurance
King Price Insurance's reply01 Feb 2024, 13:46
Official
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.