SR
Sumanth R
1 reviews | Active since Nov 2012
09 Jun 2026, 12:37
Customers time means nothing to KP
Kingprice activated cover without finalising the call with me. debited me within 24 hours. I have asked for a refund and here we are 5 days later, I am still waiting for it! I escalated this on 05 June and spent over 30 mins on a call trying to fix your mistake.
clearly customers time mean nothing to you - from having to wait on the line to speak to a consultant, then waiting for a manager, waiting for feedback, now waiting for money that you incorrectly debited me for.
thanks kingprice for FAILING AT SERVICE or caring about your clients. this just pushes me towards cancelling everything I have with you and having my friends and family do the same.
Helpful (0)
Replies (3)0
Replies (3)
King Price Insurance's replyOfficial
09 Jun 2026, 12:57Hi Sumanth,
We’re really sorry for your experience and the frustration caused.
This is not the service we aim to provide. Your matter has been escalated, and we’re prioritising your refund and investigation.
A senior team member will be in touch shortly to resolve this for you.
Royal regards,
The Kings Court
We’re really sorry for your experience and the frustration caused.
This is not the service we aim to provide. Your matter has been escalated, and we’re prioritising your refund and investigation.
A senior team member will be in touch shortly to resolve this for you.
Royal regards,
The Kings Court
King Price Insurance's reply09 Jun 2026, 12:57
Official
Hi Sumanth,
We’re really sorry for your experience and the frustration caused.
This is not the service we aim to provide. Your matter has been escalated, and we’re prioritising your refund and investigation.
A senior team member will be in touch shortly to resolve this for you.
Royal regards,
The Kings Court
We’re really sorry for your experience and the frustration caused.
This is not the service we aim to provide. Your matter has been escalated, and we’re prioritising your refund and investigation.
A senior team member will be in touch shortly to resolve this for you.
Royal regards,
The Kings Court
SR
Sumanth R's updateReviewer Update
09 Jun 2026, 13:03Tell me another lie - your kings court is more a jester's court. call me when you actually process my refund. Il be surprised if you actually manage to do it today.
SR
Sumanth R's update09 Jun 2026, 13:03
Reviewer Update
Tell me another lie - your kings court is more a jester's court. call me when you actually process my refund. Il be surprised if you actually manage to do it today.
SR
Sumanth R's updateReviewer Update
09 Jun 2026, 14:44I have received a sms stating my refund has been approved. wow - how many days later? so I have to wait from 05 June to 11 June for a refund for a debit that you were NOT authorised to take?? I bet it never occurred to you that I may have needed that money for something else and now had to make alternate arrangements for your F up? and you send me a sms stating its "great news" - how generic and impersonal.
SR
Sumanth R's update09 Jun 2026, 14:44
Reviewer Update
I have received a sms stating my refund has been approved. wow - how many days later? so I have to wait from 05 June to 11 June for a refund for a debit that you were NOT authorised to take?? I bet it never occurred to you that I may have needed that money for something else and now had to make alternate arrangements for your F up? and you send me a sms stating its "great news" - how generic and impersonal.