Customer Service is disguisting

I had an acident end of March 2015 and by the Grace of God my family and I came out all right. The car was damaged but was able to drive it home. I logged a claim beginingof March and the first feedback I got after I called the call centre several times and left several messagges was at the end of April from a lady called Karabo who told me that she does not have the car inpection document ( This is after a month I logged the claim). I immediately emailed it to her and now its been close to another month and I have no feedback as to what is happening regarding my claim. <br> <br> Not only is this frustrating but it is also annoying when I have to call the call center and its takes one 30min to get through and then you get the message centre who cant really give any information but transfer you to the claims department. I held on for another 30min until someone picked it up at the claims department and then dropped the call. This is a strange Call Centre - What I went through today with King Price does not justify how they advertise that there are focused on cutstomer centricity and TCF. I hope and pray that now my claim will receive the necessary attention it deserves.