Customer service has collapsed at King Price!

Ever since the start of COVID-19 it seems customer service at King Price has completely collapsed. I registered a motor vehicle claim a month ago and it still not settled! Moreover, it is now impossible to reach King Price telephonically. I go through the entire IVR process to reach the Claims Department and then NO-ONE picks up. I listen to inane music forever and then after several minutes the call dies. Alternatively, I reach a 'Message Centre' where they take my message and undertake to call me back. Days go by and no-one phones! Worst of all is that once, having managed to reach an agent on the phone, she gave me her direct email address and suggested that I communicate with her that way. Now she is no longer responding to emails either! I think it's time I took my business elsewhere.