Customer Service agent hangUp on me

I wanted to let it go, But I cant Being a loyal customer to king price for a year now, I am utterly disgusted by the attitude I got from a MERE call center agent that I spoke to on Friday the 17th at about 5pm. I used my AIRTIME to call the customer service to try find out what options I have since I missed my debit order, The *********** agent that I didn't get the name SHOUTED at me , and gave me details I was not asking and ended up hanging up the phone on me. Now , I sincerely need to speak to this agnet 1 more time, I need the call to be traced and listened to by her manager and make me understand if that is what we signed for when as a client I joined King Price. I am at a verge of cancelling my insurance with King Price because of one person who can not speak properly to paying clients. Someone who represents the entire company. If for any reason that is how king price train their agents to speak to customer who missed payment like that is a standard,we then have to review our contract. I want her names, and contacts so we can take the conversation further. Not even my own mother has talked to me that way.