Customer is not King like you say

While your consultants are very good with making it seem like you are the king as a customer, when actually submitting a claim the process is an absolute nightmare!

On 1 June 2025, I had an accident. After assessment took place on 8 June 2025 and repairs were approved, the vehicle was taken to CK Coachworks for repairs. We received an email detailing the damages, along with the specific parts that was ordered. At no point in time did it mention on the invoice or any telephonic conversation that parts were not readily available and that it was on back order. On 16 July 2025, we received an email from CK Coachworks indicating that the back bumper was on back order and when questioned why it was taking so long only then we were informed that there was underlying damages.

Up until today, I still have no specific detail on what the underlying damages are or why we were only told last Wednesday that the part is on back order. The estimated time of repair on your app moves out every week. It now says 4 August or latest 26 August 2025.

How pathetic is it that I pay insurance diligently every month, yet repairs take more than 2 months.

I'm extremely disappointed and am strongly considering canceling my insurance with King Price once this entire ordeal is over!