Customer Experience

<p>I need to take the opportunity to comment the staff of KingPrice for managing the experience with KingPrice. Since my joining I have had some difficulty dealing with the staff. I refer to two separate occasions and in which Cherese Leafe and Shaldon Harilal have assisted.</p> <p> </p> <p>Cherese had been the sole reason I have remained with KingPrice. I had constant issues in having the correct details updated on my policy. I found it so annoying that no one could take simple instructions and put them to paper. I speak of multiple policies drafts that were sent incorrectly. Cherese took it upon herself to assist in the correction of the policy information, allowed me the opportunity to explain the address situation (separate occasion) and took the time to explain the multiple deductions from my account and the reasoning for the deduction. </p> <p>Cherese also assisted my with a claim debacle, just a simple act of getting me in touch with the right people.</p> <p> </p> <p>Shaldon is assisting me with a current claim, you could say that this praise is a bit premature, however dealing with the gent in the short space of time, I find a level of professionalism, empathy and value you rarely find from people within a service environment. Shaldon has been cool, calm and collected throughout my back and forth. Accepting responsibility for service frustrations out of his control. I am very appreciative of his nature and mannerism in handling clients.</p> <p> </p> <p>This level of service is so far and few between, KingPrice is luckily enough to have two people in their employ.</p> <p>Guys, your awesome, I hope this email finds its way to your management. This sort of service needs a mention, if not to give you the warm and fuzzies, but also to keep up the good work, in a world where goodness is not so often mentioned.</p>