1 reviews | Active since Aug 2016
Curse the day I joined King Price Insurance
<p>My car window was damaged on the 10th August and I submitted my claim the following day. Until today my window is not fixed and they are sending form pillar to post with all the excuses in the book.</p> <p>On the 12th I was contacted by Autoboys informing me that they do not have the glass in stock they will refer it back to King Price for referal to another company and I heared the same call on Monday the 15th. Today its the 4th day after the claim was submitted but nobody cares about the resolution. Everything is my fault and I cant complain anywhere as their managers are always in the meeting or attending some survey.</p> <p>Don`t know whether its King Price policy to delay claims, to have their agents blaming a client for asking about the claim or just being ******** and not understanding why I am paying the insurance and that I do not deserve to be treated in this manner.</p> <p>For the first time in 14 years im using taxis to commute to work and I have to walk for 3km to get a taxi but I dont blame King Price, I blame myself for settiling for cheap insurance and expect the best service</p> <p> </p> <p> </p> <p> </p> <p> </p>
Hi Bongani
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Shaldon from our claims department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding.
Royal regards
The kings court
Hi Bongani
Although we never really enjoy hearing that our clients have been frustrated or disappointed by us, we do appreciate you bringing situations like this to our attention, so that we can immediately improve the service we provide.
Shaldon from our claims department has been in contact with you to discuss your concerns and the way forward. Thank you for your patience and understanding.
Royal regards
The kings court
