Crutial Follow Ups! / Customer satisfaction

Unsatisfied with service from King Price. Is it not the client that makes King Price, King Price. My very first accident claim turned out to be a nightmare, and a repair that was supposed to be a five to six day job, turned out to be over a month,due to the blame game. With regards to a claim can't discretion be used against a clients profile. Is there not a courtesy call that should reach a client, to check if everything is satisfactory with the work carried out.....