credit short fall

I took a short fall cover with King price at claims stage I was told that they not going to settle the amount owing to the finance house, I then requested the call from the inception of the cover. The client services manager by the Name of Cherese Leafe transcribed and sent the call to me and this were the Finding from the transcribed call: 1. the loan amount was not there which makes me wonder how they determined the premium without knowing the loan amount. 2. The cover was not explained to me at all I was only given the premium. 3. None of the exclusions on the cover were disclosed to me.<br> Cherese leafe the service manager says her consultant did nothing wrong by not explaining the cover to me and the agent was absolutely correct by not advising me of the exclusions and giving me the premium without knowing how much is the loan amount .This is contrary to the FAIS ACT NO 37 OF 2008. Cherese is not an asset but the liability to King price as she encourages her staff not to comply with the act, she promotes the bad behavior to the king price staff, she is *********** and I believe whoever appointed her as the manager made the biggest mistake . she does not care about the clients.