****PY SERVICE PROVIDER

Firstly I am totally disappointed with the workmanship that was done on my vehicle with one of YOUR service providers GALLIGA AUTOBODY. My vehicle was repaired last year and till now im having endless problems with it. ITS BEEN OVER A MONTH NOW AND THEY STILL CANNOT GET A COURSTEY VEHICLE IN ORDER TO FIX MINE. All they can say is sorry for the inconvenience and JUST MOVE ON. With all of my queries on my vehicle I have added you guys on the mailing and TILL NOW none of your'll thought it was important to contact me and let me know what's happening but rather I call ALL the time. Am I, as your client getting treated like this because the quality of the workmanship goes according to how my premiums is decreasing. If that is the case, rather get charged R3.00 extra monthly from another insurance company than R3.00 decreasing from my current premium for poor service im getting now .Where does customer service and client satisfaction fits in?